Floor Manager

A lifestyle Hotel based on London’s eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

As the Floor Manager, you will be responsible for overseeing the day-to-day operations of the dining area, bar, and lounge. You will lead by example, providing guidance and support to the front-of-house team to deliver exceptional service while maintaining a positive and professional atmosphere. Your leadership, organizational skills, and attention to detail will be instrumental in driving the success of our restaurant.

Key Responsibilities :

Manage and coordinate front-of-house operations to ensure smooth service and guest satisfaction

Supervise and motivate staff, including servers, hosts / hostesses, and bartenders, to deliver exceptional service and uphold brand standards

Conduct pre-shift meetings to communicate service expectations, special promotions, and menu updates

Monitor dining room and bar activity, ensuring proper seating rotation, pacing of service, and adherence to service standards

Address guest inquiries, concerns, and complaints in a professional and timely manner, striving to exceed guest expectations

Assist in scheduling and managing staff to optimize productivity and labour costs

Collaborate with the kitchen team to ensure seamless communication and coordination between front and back of house

Uphold cleanliness and hygiene standards in accordance with health and safety regulations

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including :

Guest experience including dinner and drinks

Five complimentary nights a year at any of our hotels

Friends and family discounts across our hotels

50% discount in our restaurants and bars

Discounts in our spa and cinema

Contribution towards Health - Cash Plan

2 days paid volunteering leave per year

Life Assurance

Length of service incentives (additional holiday)

Bespoke training programmes

Free meals on duty

Incentives such as Ride-to-Work and season ticket loan

Quarterly employee award ceremony and company staff parties

Perkbox offering retail discounts

Employee assistance programme

Location : London