IT Technician

Key Responsibilities :

• Support regional and local users with supervision, training, and documentation.
• Log all incidents and requests within the managed ServiceNow platform.
• Support and troubleshoot clients, mobile phones, tablets, and peripheral devices (Windows OS, printers, scanners, etc.).
• Support Microsoft Teams Telephony System.
• Troubleshoot network and connectivity issues pertaining to cabling and local area network.
• Introduction, operation, and maintenance of locally needed IT systems.
• Local user management (new user requests, access control and permission, user retirement).
• Monitor and service standard ALPLA solutions provided by Corporate IT based on guidelines.
• Maintain clients and install updates regularly.
• Support and participate in projects.

This role will be based at our Golborne site, but will require ad hoc travel to other UK sites.

Minimum Requirements :

Working Hours : Monday to Friday (8-5) - Golborne Location (WA3 3JD).

At ALPLA, we stand for high-quality plastic packaging throughout the world. Around 22,000 colleagues produce quality packaging for foodstuffs, cosmetics, and industrial cleaning brands for many blue-chip clients across 190 ALPLA sites in 45 countries. We are a global manufacturer with sites across the UK, supported by our regional IT function from our UK flagship plant. ALPLA UK offers career development and progression opportunities - we support and upskill, a perfect opportunity for someone looking to enhance their career.

Starting Salary : £25,000 + Regular Salary Reviews, Excellent Benefits & Career Progression.

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