Connections Assistant

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Connections team has a fantastic opportunity for a Connections Assistant to join them in Salford / Preston.

Our Role

As a Connections Assistant you will work as part of a team, reporting to the Business Connections Delivery Manager, ensuring that all Connections Design and Delivery needs are processed and delivered in accordance with Customer requirements, Regulatory and Electricity North West’s standards of service.

A key part of your role is to respond to both internal and external customer enquiries over the phone and in writing, providing accurate responses and where required offering advice to customers on specific and general aspects of the departments work.

Principal accountabilities of the role include but are not limited to :

• The production of quality work orders for issue to Delivery Partners in accordance with Electricity North West standards of service;
• The preparation of Construction and Developer Packs for the Construction Team, Delivery Partners and Customers;
• Requesting Legal Consents and obtaining regular updates and communicating to the customer, Project Engineers and Delivery Partners;
• Requesting Meter Point Administration Numbers (MPAN) and communicating these to customers;
• Liaising with Electricity North West’s Delivery Partners to ensure work is programmed and completed in a timely manner;
• Proactively monitoring projects to ensure delivery against the customer’s requested ‘power on date’ and maintaining regular contact with customers to provide excellent customer service;
• Ordering Plant and materials, raising orders using SAP and requesting invoices;
• Taking ownership of the Guaranteed Standards of Performance (GSoP) reporting, producing accurate reports to support our commitment to 100% compliance;
• Managing the ‘As-Laid Drawings’ process, including registering, tracking, checking and processing as-laid drawings;
• Seeking opportunities to improve Customer Service and build relationships with customers;
• Acting as the point of contact for internal and external customer enquiries;
• Responding to customer enquiries providing advice to customers on specific and general aspects of the department’s work.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we’re looking for

What we’re offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes :

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.