Customer Service Advisor

Where : Cardiff

Full time : Permanent

Salary : £25,087 rising to £25,684 at 9 months inrole, plusincentives

Hourly Rate : £12.82

Are you someone who likes solving problems? Maybeyou like gaming or tinkering with technology? If so, you havetransferrable skills to success in a Customer Service Technicalrole withEE

Why not use your skills to make a difference andjoin our Home Technical Team in Cardiff. You’ll be talking over thephone to customers with all sorts of broadband tech-relatedqueries. You could be helping someone with a simple router questionor something that needs a bit more work and ownership, you’ll bethere for the customer supporting them all theway.

You don’t need specific experience to join us.Provided you’re naturally helpful, calm and can build relationships– we can train you on therest.

We understand that life never stands still, and likemost roles within EE, this opportunity is designed with flexibilityin mind. We’re here to support you in being successful, meaningwe’ll do everything we can to make sure you don’t miss thatappointment, or can look after your family in an emergency. Just afew ways we’re doing this include giving you the opportunity toschedule your own breaks and banking time, and the option ofoccasional homeworking.

What’s in it foryou?

• A great starting salary of £25,087 rising to£25,682 after 9 months of being here, plus incentives andbonuses.
• Online GP – Giving you access to a GP viatelephone or video 24 / 7 for both you and your immediate family,fully funded byus
• Market leading paid carer’s leave, up to 2weeks off for carers to give that bit of extra support to ourcolleagues who are caring for family or friends who are disabled,ill orelderly
• Family Leave - Equalised maternity,paternity, and adoption leave and it gives all parents 18 weeksfull pay and 8 weeks half pay in the first year however they chooseto grow theirfamily
• Huge discounts of EE & BT productsincluding your Mobile and Broadband – savingyou hundreds of pounds everyyear
• Support in carving your own career path. Weare passionate about developing our people and we’ll support you inachieving the career youwant
• Season Ticket Travel Loan – Giving you thefunds to pay for your travel to and from work up front, making adifference where itcounts
• Volunteering days, so you can give back toyour localcommunity
• Optional Private Healthcare and Dental, toprotect you and yourfamily

On top of all that, we’ve got a great team culture,meaningful support and tailored training to help you build alasting career. What are you waitingfor?