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Night Concierge

Dorchester CollectionPark Lane, Mayfair WK QA London

30+ days ago

Job type

Permanent

Job description

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Nigth Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Night Concierge at The Dorchester, here are just some of the great benefits you will receive :

Fantastic Employee bonus scheme and Excellent Service charge
Complimentary stays including breakfast across the Dorchester Collection Hotels
50% F&B discount at selected bars and restaurants within the Dorchester Collection
Vibrant Social events that bring employees together including Summer party and Winter ball
Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
1,000 bonus when you recommend a friend
Access to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests :

You will be responsible for our residents. This will include completing resident requests, acting as the first point of contact for all residents and assisting with administrative duties, all to ensure our guests receives nothing but the best experience.

Residents will request for Night Concierge services such as reservations, dry cleaning, event planning etc. and you are expected to have an exceptional knowledge of the surrounding area and ideally connections with the local businesses.

You will also be required to distribute mail and parcels keeping a delivery log book, managing parking (for residents and for guests visiting), commissioning handyman services, taking requests for repairs, presenting properties to potential tenants.

You may be required at times to assist with administrative duties such as light photocopying and scan & fax requests; and any other requests as needed.

The items shared are the essence of a day in the life of a Night Concierge, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

Knowledgeable interest in restaurants, bars, and the local areas and building connections with new and upcoming openings to ensure we can offer the best to our residents

Interested in the community of Concierge and know what is going on in the marketplace and should have a keen interest in raising their own profile both on and off-line

Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.

Communication is what keeps our departments running perfectly.

You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language