Smart Metering Field Manager

Job Title : Smart Metering Field ManagerWorking Hours : Monday to Friday, 08 : 00 - 16 : 30Roles & Responsibilities : Field Activity Control and Auditing :

• Ensure the safety of the team through consistent application of company Health & Safety practices.
• Conduct regular audits and checks to maintain high safety standards.Team Management :
• Effectively manage and lead direct reports, covering all aspects of performance management.
• Handle Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, and performance issues.
• Conduct regular performance reviews across the team.Health & Safety Compliance :
• Install and maintain a compliant Health & Safety culture, ensuring all objectives are met.
• Ensure all installations are accurate and compliant with industry regulations and standards.
• Ensure engineers have the correct equipment and PPE, conducting regular checks and facilitating repairs or replacements as necessary.KPI Management :
• Ensure that Key Performance Indicators (KPIs) are met across the team of engineers.
• Lead and motivate team members, ensuring awareness of commercial aspects.Customer Focus and Service Delivery :
• Optimise service delivery and champion a customer-focused approach.
• Conduct root cause analysis of customer complaints, vehicle damage, on-site incidents, and quality standards.
• Implement best practices to achieve or exceed company targets for Health & Safety and service delivery.Data Analysis and Decision Making :
• Analyse data to improve decision-making processes and implement changes to enhance performance and commercial outcomes.
• Site Visits and Compliance Checks :
• Spend 4 days per week completing site visits, performing face-to-face van checks to ensure compliance with company procedures.
• Monitor daily van checks and carry spare assets and consumables to issue to engineers during site visits.Administrative Duties :
• Carry out return-to-work forms and undertake probation reviews.
• Complete engineer inductions and update sickness records.
• Attend interviews with potential candidates and demobilize any leavers at the Aylesbury Office.
• Issue technical support and abort codes.Qualifications and Skills :
• Proven experience in managing field teams, preferably in the smart metering or utilities industry.
• Strong understanding of Health & Safety regulations and practices.
• Excellent leadership and team management skills.
• Ability to analyze data and implement changes for performance improvement.
• Strong communication and interpersonal skills.
• Proficiency in handling administrative tasks related to Human Resources and performance management.Location : Aylesbury Office, with regular field visits as required.This job role outlines the essential duties and responsibilities expected from a Smart Metering Field Manager, ensuring the smooth operation and safety compliance of the field team while optimizing service delivery and maintaining a customer-focused approach.Due to the volume of applications, we receive unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.By applying for this role please take a few moments to view our privacy notice on our website (www. orionelectrotech. com) which details how we retain and process your data. Alternatively, please give us a call so we can discuss this with you