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Technical Support Advisor
MTrec Ltd CommercialNewcastle upon Tyne, Tyne & Wear, UK29 days ago
Salary
£24,000.00 yearly
Job type
- Permanent
Job descriptionThe Company you will be working for : Our client is an established and highly successful Technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for a Technical Support Advisor to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below.Rewards and Benefits on offer; Great Working Environment – a very friendly culture and team atmosphere Immediate start Permanent position Working with an incredibly successful organisation Woking Monday to Friday Hybrid working available!The Role you will be doing : To take ownership & accountability for offering solutions that benefit our customers To provide our customers with the correct solution that solves their query and aims to always exceed their expectations. To ensure excellent customer service standards are delivered at all times. Demonstrating empathy by consistently seeing the customers point of view Supporting & embracing change with a positive ‘can do’ approach To take on board all relevant training and demonstrate a comprehensive understanding products and services To recognise opportunities to ‘add value’ to a customer’s relationship with us by recognising and maximising revenue opportunities To proactively contribute to the success of the team by shari...