Driver Hire Newcastle & Sunderland is looking to recruit a Trade Counter Assistant for one of our clients in North Tyneside. This role is for a temp to perm position.

The Trade Counter Assistant is a customer-facing role and the first point for all incoming sales and enquiry calls.

Your working week will be Monday - Friday, 0730 - 1700.

Requirements for the role :

• Dealing with customer enquiries via telephone and email in relation to delivery times, hire rates, collections and exchanges etc.
• Drawing up quotes for customers
• Booking equipment onto a bespoke system
• Dealt with customers face to face on the trade counter, resolved issues, and prioritised customer requests.
• Using Excel & internal hire system
• Managing customers’ expectations in line with the companies 'customer first’ policy
• Taking cash and card payments
• Delivery driver route planning
• Inter-department liaison to ensure best practice.
• Approachable and friendly, highly organised and responsive
• Resilience : to be able to with demanding, construction-based customers
• Full, clean driving license
• Good all-round computer skills
• Excellent telephone manners and communication skills
• To be able to work in a fast-paced, and often changing environment.
• Presentable, professional appearance to represent the company at the front of the house.