Technical Author - API

Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?

We are looking for a Technical Author with extensive experience documenting APIs, who can contribute to the delivery of high-quality software and API documentation to our customers.

What we do :

CDL is one of the UK’s leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company’s robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. Department Service Management Employment Type Permanent - Full Time Location North West UK - Hybrid Workplace type Hybrid This role's hiring manager : Jed Shaw

Key Responsibilities

You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.

Joining our Service Management department, you will have a strong customer focus, team ethic, and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences, ensuring the correct language is applied. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.

Skills Knowledge and Expertise

• At least three years experience documenting APIs
• Experience of creating and reviewing of customer-facing product content
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban
• Ability to collaborate with customers, development teams, and product owners
• Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics
• Strong customer focus and the ability to work to deadlines
• Strong team ethic
• Strong focus on personal development and willingness to learn

Desirable / Beneficial

Benefits

Campus Benefits :

Diversity and inclusion

We’re on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

About CDL Software

The UKs biggest insurance retailers rely on CDLs trend setting solutions to drive success and growth. Our ambition and commitment has produced a track record of delivering exactly that. The result is a client base that includes some of the most profitable insurance operations in the UK.