Senior HR Advisor

Are you a HR Advisor looking for a new role? Our client based in Renfrew are looking for a Senior HR Advisor to join their team. They are looking for someone that has experience to help drive a positive colleague experience by providing expert HR support and guidance to managers across the business

What will you be doing?

• Provide specialist advice and guidance to Advice & Casework Advisors / Officers on escalated cases in line with relevant legislation and organisational Policy, values and principles.
• Responsible for managing case workload across line reports to ensure adequate resources are in place and appropriate competence and behaviours are in evidence, in conjunction with Advice & Casework Manager.
• Works to resolve complex issues, taking a person-centred approach to case management with their own caseload and that of line reports.
• Participate in case conferences with relevant team member and operational management to resolve complex cases effectively and efficiently, where required.
• Supporting Advice & Casework Manager to develop and embed consistent ways of working and volunteering practices
• Responsible for managing Advisers and Officers to ensure the provision of a high-level advice and support service on a wide range of volunteering and staff issues.
• Working collaboratively with all company teams to understand and agree operational priorities and concerns and define any specific interventions or improvement required.
• Ensures adequate resources in place to deliver service requirements.
• Ensure Officers / Advisers update case management system on an ongoing basis to improve reporting to stakeholders.
• Conduct regular case load reviews and stakeholder engagement meetings with operational teams to proactively understand local plans and identify where more support may be required.
• Provide monthly updates to Advice & Casework Manager on case management metrics

What skills will I need?

If this sounds like you hen why not apply?