Technical Customer Support Coordinator (Construction Manufacturing)

Technical Customer Support Coordinator (Construction Manufacturing)

30,000 + Fantastic Contractual Benefits & Bonuses

Maesteg

Full Time

Permanent

We are absolutely thrilled to be working alongside our Award Winning Construction Manufacturing client as we look to recruit for a customer-focused Technical Services Advisor.

As our successful candidate you will be responsible for ensuring that all incoming technical enquiries are dealt with in a timely and professional manner.

The role involves assigning caseloads to a team of technical construction engineers, responding to technical queries over the telephone and via email and logging responses in line with the set process. The role will also be responsible for co-ordinating costing enquiries for bespoke products, which involves reviewing previous technical guidance in order to ensure the manufactured product is in line with the technical guidance provided.

This is an extremely fast-paced and enjoyable role - full training will be provided by our client through structured programs with potential to excel through their business over time.

Your New Role

• Review and assess incoming enquiries and assign caseloads to technical engineers in line with the set process and response times.
• Offer technical support over the phone and...