Job Ref : AM13992
Branch : DoubleTree by Hilton London Chelsea
Location : DoubleTree by Hilton London Chelsea, London (South West)
Salary / Benefits : Competitive Salary, full time position
Contract type : Permanent
Hours : Full Time
Shift pattern : 5 days out of 7
Hours per week : 40
Posted date : 01 / 02 / 2025
Closing date : 03 / 04 / 2025
Would you like to work for a company that gives you :
- 250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us :
Meals provided whilst on shiftSales incentives and initiative rewardsStays in our hotels at discounted prices orEven free stays in our hotels as one of our rewards & recognition incentives,Opportunities for your personal development within the Hotel Group Brand PortfolioFully funded apprenticeships – T&C’s applyAnnual Holidays entitlements inclusive of Bank HolidaysOpportunity to buy additional holiday entitlementsPension enrolmentDoes the below sound like you?
Passionate and willingness to learnPositive attitude and someone who makes our guests smileGenuinely friendly and caringEnjoys working as part of a teamAmbitious and hard workingExcellent standardsGood organisational / time management skills.Resilient, creativity, able multitask and can work under pressureAbility to work morning, afternoon / evening, and weekendsAble to deliver exceptional customer experiences all the timeIs the Operations Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you???Klarent Hospitality are recruiting for an Operations Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role :
As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goalsProvide effective leadership to the hotel management team and team members to ensure targets are met and exceededRespond to audits that are completed by the company to ensure continual improvement is achievedPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectationsComply and exceed hotel and company Service StandardsEnsure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate actionManage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and companySeek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfactionHold regular briefings and communication meetings with the HOD teamBoasting a fantastic location at the acclaimed Imperial Wharf, the refurbished DoubleTree by Hilton Hotel London - Chelsea is an ideal base located in the heart of the prestigious area of Chelsea and outside of the congestion charge zone. Take a ten-minute walk to the eclectic cafes and chic boutiques of Kings Road and Chelsea Harbour. Watch a Premiership football match at the Chelsea and Fulham Football Clubs, or watch the Wimbledon Championship match during tennis season.
