Customer Service Coordinator
Brampton Recruitment LtdNewcastle under Lyme, StaffordshireOur client offers a lively and busy working environment and there are also great opportunities to develop.
An exciting opportunity for a Customer Service Coordinator has arisen to work for a well-established and highly successful business within the Stoke on Trent area. Our client offers a lively and busy working environment and there are also great opportunities to develop. The role also offers some great benefits and the chance to work in a great team environment.
Job Description :
- Entering customer orders into the system, ensuring all the correct processes & procedures are adhered to
- Liaising effectively with the planning, shipping, and despatch departments so that the customer is provided with the latest up-to-date information regarding their order
- Liaising with the carriers to request ETA’s, POD, etc
- Processing sample requests from either the customer or the sales team ensuring they have all the correct information necessary for despatch
- Logging all customer complaints onto the CRM system & liaising regularly with Quality Control to ensure that the Customer is kept informed of the status of the complaint
- Processing quotations onto the system
- To build strong sustainable relationships and trust with the customers
- to identify and assess the customer needs so that the customer feels they have experienced the best customer service possible
- To build strong sustainable relationships and trust with the sales team
- Being able to provide a high standard of Customer Service by providing a prompt, accurate & courteous answer to customer enquiries either via the phone or email
- Providing your customers with all necessary information regarding products, carton / pallet information, price information, delivery charges, etc.
Necessary Skills
Hours : Monday – Friday 8 : 30 am – 5 : 00 pm
Salary : £23,000 – £24,000 Per Annum
Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.