This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Family Grouping : Claims

Job Family : Claim Operations

What will you do in this role?

AXIS is seeking a Claims Operations Manager, International Claimsto join our Claims Shared Services team. This role is responsible forthe day-to-day operational activities driving execution of key strategic objective for International Claims, the delivery of accurate and accessible claims data, and the effective management of systems via partnership and collaboration with key stakeholders. The successful candidate will be a strong manager, a results-driven team player with a can-do mindset focused on continuous improvement who thrives in a dynamic and growing environment.

Business is primarily underwritten through Lloyd’s Syndicate’s 1686 and 2050 and AXIS Specialty Europe SE, as well as Lloyd’s Insurance Company and AXIS Underwriting Limited for service company business.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You :

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you should have :

Developing, managing, and executing on the strategic initiatives for AXIS International Claim Operations.

Leading, managing and developing a team to deliver exceptional claims service. This team includes three London based specialists and nine outsourced process specialists.

Ensuring timely, effective, and accurate handling of day-to-day work activity. process, and referrals to ensure accuracy, turnaround times and resource utilization.

Collaborating and supporting with Claims leadership to drive continuous improvement and implement the strategic objectives of the organization.

Acting as a subject matter expert for systems development, process optimization and market modernization initiatives.

Training and developing individuals to successfully test and complete user and market acceptance testing as required.

Maintaining strong relationships and positive engagement with key London Market third-party service providers i.e., DOCOsoft, Velonetic and LIMOSS.

Supporting the provisioning and supervision of application licensing, contractor onboarding and offboarding, system permissions and certification.

Effectively use data and analytics to problem solve and drive improvement.

Serving as the primary point of contact for claims data requirements and provide operational support to claim professionals to resolve queries.

Maintaining a deep understanding of embedded internal and market platforms, processes, and databases to embrace system interconnectivity, functionality, data, and automation i.e.,IRIS, DOCOsoft, CRS, ECF2, IMR, RiskWrite, Swordfish, Vitesse and Gemini.

Engaging as a lead contract and integral role in London market modernization initiatives to include Blueprint 2 and implementation of the International Claims Orchestration System (ICOS). Actively participating and contributing toward various internal and external working groups to align AXIS interests.

Documenting and maintaining training material, guidelines, process workflow, service levels, procedures, controls, and operational metrics as appropriate.

Identifying and mitigating risks, managing, and resolving operational workflows and other issues related to the International Claim Operating environment

Providing training and support where needed to ensure consistency and adherence to best practices.

Collaborating with claims professionals in other geographies, Finance, Business Technology Solutions (BTS), Audit, Compliance, Underwriting Operations, and Data Management to promote the claims value proposition, design solutions and implement efficiencies.

Role Factors :

Broad experience working within a Lloyd’s / London Market Insurer with proven experience in Specialty markets and a strong understanding of associated claims processes, procedures and systems

Ability to accomplish tasks in a dynamic environment with an aptitude for analyzing data and making practical and forward-looking decisions to drive success

Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management

Experience working on cross functional teams, collaborating, actively participating, and delivering solutions

Strong organizational, critical thinking, problem solving, analytical, and quantitative skills including the ability to analyze and interpret financial and claims data

Experience preparing business cases and doing cost benefit analyses supporting strategic initiatives impacting key stakeholders

Proven prioritization skills with the ability to balance both the immediate needs with broader organizational strategies

The ability to issue spot and escalate issues that could present challenges to a project or the organization.

Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross functional relationships and partnerships

Strong knowledge of and skills in use of various software and insurance platforms and claims systems as well as Word and Excel

Ability to work in a Hybrid environment, in the office 3 days per week