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Clinical Technologist

Clinical Technologist

Whittington Health NHS TrustLondon, UK
30+ days ago
Salary
£35,964.00–£43,780.00 yearly
Job description

Job overview

Administrative / Patient Experience Officer - Band 3

Wood Green

Contract - Permanent - full-time

An exciting opportunity has arisen to join our administration team at the Wood Green Community Diagnostic Centre. This is the chance to be part of something transformative and innovative and have a positive impact on how we improve patient pathways.

The post holder will be responsible for managing patient pathways, liaising with patients, receiving and collating patient feedback and general administrative duties.

The post holder will have a positive, 'can do' attitude who is willing to work with multiple teams, and will be a reflection of the value that we bring from the NHS to our patients.

Please note that this role is a rotational post between our Hornsey central, Whittington and Wood Green Sites.

Main duties of the job

Maintaining modality diaries, coordinating the requirements of each modality service and providing an efficient administration support to both the Admin and Clerical teams and clinical teams.

Being a point of contact for patients to give feedback and to liaise with management regarding key themes identified. To attend focus groups and referrers to promote the services provided by the CDC.

Working for our organisation

The Wood Green NHS Community Diagnostic Centre (CDC) is part of a growing number of community diagnostic centres closely linked with the Whittington Health NHS Trust and is part of an innovative strategy to improve the health outcomes of the population.

At the CDC we promise to provide you with the tools to develop yourself professionally and work at the top of your job role.

We strongly believe that a happy workforce is essential to delivering excellent patient care and we will invest our resources in improving the health and well-being of our team.

This is a fantastic opportunity to be part of a new start-up developed and managed by the NHS which will aim to improve healthcare outcomes and make our NHS more resilient than ever.

Detailed job description and main responsibilities

  • To act as point of contact for patients and their representatives who contact the modalities and specific areas within the imaging, phlebotomy, and ophthalmology
  • To ensure that the electronic appointment work list is monitored and that all appointments are made within the specific waiting time requirements and that all relevant paperwork is correctly filed and
  • To ensure that relevant patient data is recorded in a complete and confidential manner in accordance with Trust policy.
  • The post holder will work closely with the service lead in their assigned Modality to ensure the smooth running of the service and to suggest and help implement any necessary.

Person specification

Qualifications

Essential criteria

  • NVQ 3 or equivalent

    • Experience

    Essential criteria

  • Experience of working in a busy office environment making appointments, problem solving and working with general public.

    • Desirable criteria

  • NHS experience.
  • Experience of working in a hospital.

    • Knowledge

    Essential criteria

  • Competent in computer skills (e.g. Word, Excel).
  • Excellent communication skills.
  • Ability to deal with situations calmly and confidently.

    • Desirable criteria

  • Ability to use the Electronic Record (EPR) or equivalent systems
  • Ability to supervise others

    • SAFEGUARDING CHILDREN AND ADULTS

    To comply with the Trust’s Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to :

  • Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
  • Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
  • Ensure you are familiar and comply with local protocols and systems for information sharing.
  • Know the appropriate contact numbers and required reporting lines.
  • Participate in required training and supervision.
  • Comply with required professional boundaries and codes of conduct

    • Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.