Housing Options & Homelessness Access Advisor

Job Title – Housing Options and Homelessness Access AdvisorLocation – DerbyContract – TemporaryHours – Full-timeSalary – PAYE : £14.13 per hour / LTD : £17.69 per hourRole Summary : We are currently recruiting for a Housing Options and Homelessness Access Advisor to join a dynamic team within the Housing Options and Homelessness Service. The role focuses on delivering excellent customer service by providing first-line support to those in need of housing advice, homelessness prevention, and social housing options.Key Responsibilities : Provide advice and assistance on social housing options and homelessness queries.Respond efficiently to enquiries, ensuring customers receive accurate information and guidance.Support the development of digital access services to enhance customer self-service.Maintain and update housing management systems, ensuring accurate record-keeping.Work collaboratively with internal teams and external partners to provide support for vulnerable customers.Assist in monitoring complaints and escalating cases where necessary.Requirements : Experience in a customer-facing role within housing, homelessness, or a related field.Strong communication and interpersonal skills.Ability to work in a fast-paced environment and manage multiple priorities.Proficiency in using housing management systems and Microsoft Office applications.Knowledge of social housing policies and homelessness legislation is desirable.If you are interested in this position and meet the above criteria, please send your CV now for consideration.For more information, please contact George at Service Care Solutions on (phone number removed) or email (url removed)