Customer Service Representatives

Position : Customer Service Representative Salary : £22,000 - £28,000 per annum (depending on age) + Benefits Location : Peterborough Type : Full-time, Temp to Perm Hours : 35-40 hours per week (7 / 8 hours shifts, operates 24 / 7 - Must be fully flexible) Benefits : Full-time, permanent roles available with a competitive salary, following successful completion of initial temporary period Comprehensive training and ongoing support to ensure your success Free on-site parking Monthly incentives A range of additional company benefits Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Representative in Peterborough. Our client provides emergency control services in various scenarios, exceptional communication skills will be key to ensuring smooth interactions. Key Responsibilities :

• Delivering a friendly, customer focussed service utilising excellent communication and active listening skills.
• Accurately documenting customer interactions and making detailed reports
• Using third-party CRM systems to log customer requests and information
• Ensuring adherence to PCI compliance guidelines and company protocols
• Managing a variety of tasks and prioritising effectively to meet customer needs
• Building and maintaining positive relationships with clients, customers, and engineersPerson Specification :
• Must be flexible and able to work any shifts in a 24 hour period including early and late hours, nights and weekends. A rota will be issued 2 weeks in advance.
• Strong communication skills and a friendly, approachable manner
• Attention to detail and a problem-solving mindset
• Excellent customer service and active listening skills
• Ability to thrive in a fast-paced and dynamic environment
• Positive attitude, reliability, and willingness to learnBrook Street NMR is acting as an Employment Business in relation to this vacancy