Performance Improvement Co

Brief Description

Work alongside our Operations Directorate to improve on-time train performance for our passenger and freight customers; helping the function in learning lessons, producing plans and sharing successes.

About the role (External)

Key Accountabilities :

1. Become embedded in our Operations team. Help ensure they have an understanding of the causes of customer impacting delay and that you understand the opportunities and challenges Operations faces

2. Facilitate the creation of performance improvement plans and track their progress

3. Ensure risks are well understood and appropriately managed

4. Facilitate the lesson learning process ensuring high quality SMART actions are taken

5. Report functional progress and challenges to managers and executive leaders within NR, our customer TOCs and FOCs and other crucial stakeholders.

6. Act as the performance point of contact for all route customers in relationships with route customers including GWR, CrossCountry and freight operators.

7. Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system, ensuring all stakeholder performance review meetings are held.

Job Skills, Experience and Qualifications :

Essential

• Able to build constructive relationships based on mutual respect and understanding
• Able to build a milestone led plan and SMART actions
• Sound working knowledge of the operational railway
• Analysis capability - able to spot the key messages in data
• Demonstrable ability to communicate news in an engaging way
• Able to follow, improve existing processes as well as design and implement new processes

Desirable