Scheduling Assistant

Now Hiring : Scheduling Assistant – Bristol⭐💰 Salary : £26,000 - £27,000🕘 Hours : Monday to Friday, 9am - 5pm (35 hrs / week)🏡 Hybrid : Office-based to start, then 2–3 days WFH🎁 Perks Galore : Pension, Holiday purchase scheme, Bonus awards, EAP support, Season ticket loans, BBQs & festive lunchesLove keeping things organised and ticking like clockwork?Join a tech-savvy, fast-growing business that's leading the way in energy data and services! Based in Bristol, you’ll be right at the heart of smart meter scheduling magic – making sure appointments run smoothly and customers are always in the know.What you'll be up to :

• Managing a high volume of calls and emails to arrange customer appointments.
• Responding to general customer queries in line with contract guidelines and company procedures.
• Efficiently booking appointments into engineers’ schedules.
• Organising urgent / emergency jobs, ensuring the right operative is sent based on location, skill, and availability.
• Working to meet and exceed performance targets.
• Proactively solving any scheduling issues that may arise during the day.
• Making sure all appointments meet service level agreements (SLAs).
• Building positive relationships with your immediate team, wider Scheduling team, and engineers.
• Contributing to the success of the team by ...