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Technician (Techbar)

GetronicsLondon , UK

30+ days ago

Salary

£25,000.00 yearly

Job description

Location : London (Hybrid)

Full-time – Permanent Role

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time.

We have an exciting opportunity for a Technician (Techbar) to join our team in London!

What we can give hour working week with flexible working options, giving you that much needed work / life balance

Hybrid working – between our London office and home.
Great opportunities for career progression
25 days holiday (with the opportunity to buy / sell extra days) plus statutory bank holidays.
Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
Employee Referral Scheme – if successful you could earn £750.
Flexible benefits package that aims to offer something for everyone.
GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
24 / 7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
Private medical cover after 12 months
Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme

What to expect :

Responsible for a combination of 2nd / 3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk ups to the Tech Bar or remotely

Ability to respond and resolve all assigned calls within prescribed SLA’s

Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s

Liaise with Service Desk and client’s infrastructure teams for the resolution of customer issues

Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applications

Responsible for providing support, including procedural documentation and relevant reports

Update Call Management System, clearly specifying progress and resolution details

Install and configure desktop / laptop products into network environment, along with monitoring and maintaining computer systems and networks

Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion

What we expect from you :

Relevant experience working in an IT support role

Completion of Microsoft MD-100 Modern Desktop certification, MD-101 Managing Modern Desktops and have knowledge of Azure AD & Intune.

Strong communication skills with clients, colleagues and management

You will take on full responsibility, with customers at your focus, and the ability to make good judgements

Ability to take initiative.

Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded.

Ability to work as a team with colleagues, buildings strong relationships with customers and other professionals, such as software developers

Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques

Excellent organisational, prioritising, and managing workload skills

Experience in the following will be beneficial to your application : Microsoft Winows operating systems Software packages : Microsoft Office and Adobe Creative Suite

What to do next :

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the careers webpage.

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.