Customer Coordinator

We are seeking a diligent and organised Customer Coordinator on a temporary basis to provide robust support to our client's customer service team in the industrial / manufacturing sector. This role is based in Ellesmere Port and requires exemplary customer service skills and a keen eye for detail.Client DetailsOur client is a well-established player in the industrial / manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.This role will be a 3 / 6 month temporary with the possibility of going perm. This role offers an immediate start. DescriptionResponsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.To ensure regular contact is maintained with the customer and to develop customer relationships further.Work daily within the ERP system and Salesforce recording and maintaining customer accountsProvides timely and accurate analysis and progress reporting in line with customer orderbooks. Produce daily / weekly statistical analysis and...