Job summary

The Vacancy We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Referral and Bookings Senior Administrator to join us as we continue to expand throughout the UK.

Main duties of the job

About the Role We have an exciting opportunity for a Referral and Bookings Senior Administrator to join our team. Assisting the Referral and Bookings Manager, you will oversee the administration team to provide the highest levels of Customer Service to patients, colleagues, and external organisations at all times.

About us

About CHEC Since 2012, CHEC has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care free at the point of care. CHEC has a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. CHEC are clinician-led and the priority always is our patients - our dedicated team of experienced healthcare professionals are committed to delivering personalised and compassionate patient care. In 2023 / 24, we achieved a customer satisfaction rating, with of patients saying they would recommend CHECs services to family and friends. We continue to expand our community-based offering of vital healthcare to patients across England, recently launching ENT (Ear, Nose and Throat) and Dermatology services. These services are Consultant-led and support GPs with diagnosing and managing common skin and Ear, Nose and Throat complaints.

Job description

Job responsibilities

We are looking for someone who can. Mentor and guide the team to provide comprehensive administrative support to healthcare professionals, managers, and staff members.Manage team workload and set tasks for them to ensure skills are utilised and the team run efficiently.Become a SystmOne mentor so staff can look for you for support and guidance.Provide exceptional customer service to patients, visitors and staff members.Pro actively look at clinic capacity and change appointment slots or add / remove clinics depending on demand.Assist with the mobilisation of new contracts.Lead team meetings and take minutes where required.Prepare briefs to update senior management as required.Organise / book meetings and events with attention to detail

Person Specification

Experience

Essential

• What youll bring to the role :
• Strong written and verbal communication skills
• Self-motivated induvial
• Problem solver
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently