HORTICULTURAL RETAIL OPERATIONS MANAGER

HORTICULTURAL RETAIL OPERATIONS MANAGER

We have an exciting opportunity to join our Green Team at Petersham Nurseries. Where you will be responsible for driving sales, managing inventory, and ensuring daily operations run smoothly, all while delivering exceptional customer service. Leading and developing a motivated, well-trained team, you will ensure high standards are maintained across the nursery and garden shop, achieving sales targets and creating an inspiring shopping experience for our customers.

We are a family run business and we offer an extensive benefit package, including employee discount, anniversary vouchers, employee assistance programme (EAP) and organised social events.

Principal Accountabilities

SALES & CUSTOMER SERVICE

• Achieve or exceed weekly, monthly, annual sales targets.
• Provide and inspire the highest levels of customer service, always seeking and maximising sales opportunities.
• Analyse the weekly and monthly performance of the store against the measures set.
• Attending a weekly buying / trade meeting and taking action to maximise both sales and consistent profit growth.
• Taking customer enquiries by phone handling efficiently in a timely manner, including responding to positive and negative feedback.
• Be an obvious presence throughout the nursery and garden shop - building lasting customer relationships, assessing opportunities for up and cross selling throughout product range and supporting the team daily.
• Contributing to the annual budget and adhere to OTB and aged stock, clearance and write off processes.
• Developing high competitor and market awareness, undertaking regular competitor shopping and reporting.
• Supporting excellent customer service by providing store team training, and product and stock information as required accurately and quickly.
• Working closely with the merchandising team and suppliers to ensure timely replenishment on best sellers and continuity lines and arrival of new lines on schedule.
• Prepare yearly reserves with core suppliers
• Organise sufficiently to use online key supplier web shops to place orders for plants

Competencies

Planning & Organising

Integrity & Trust

Leading & Managing Team

Qualified to at least RHS Level 3 in Horticulture

A clean driving license with the ability to drive vehicles up to 7.5 tonnes

We look forward to hearing from you.