Inbound & Warm Sales Assistant

Berry Recruitment is recruiting for a Sales Operative for a fantastic site in Huyton.Hours - Monday to Friday 9am-5pmAbout the Role : This is a dual-purpose role where you'll be the voice of the brand for both inbound queries and warm outbound calls. Whether a customer is looking to order samples, book a video call, ask questions about artificial grass or carpets, or needs help with an order - you'll be there to guide them.What You'll Be Doing : Inbound Sales & SupportResponding to incoming calls, emails, and web chats from customers across both brandsProviding friendly, knowledgeable advice on product types, delivery options, installation questions, and suitabilityAssisting with placing orders, checking stock, and processing paymentsResolving customer queries or complaints quickly and professionally Outbound Sales (Warm Leads Only)Calling customers who have shown interest via sample requests, quote forms, or abandoned checkoutsBuilding rapport and helping customers feel confident in their purchase decisionFollowing up on leads generated by our paid ad campaigns and video consultationsUpdating lead tracking and CRM systems with call notes and outcomes Team & SystemsCollaborating closely with the wider sales, ecommerce, and customer care teamsLearning the ins and outs of our core platforms (Shopify, CRM tools, order processing software)Maintaining a clear and structured communication trail on each customer interactionContinuously improving based on training, product updates, and team feedback What We're Looking For : Strong phone and email communication skills - clear, professional, and friendlyConfidence in handling customer objections and steering conversations towards a saleOrganised, detail-focused and able to multitask in a fast-paced ecommerce environmentExperience in ecommerce, flooring, interiors or a similar customer-facing role is a big bonus - but not essential if you're eager to learnA team player who brings positivity and initiative to everything they do What You'll Get in Return : A supportive team environment that values your inputOpportunities for career growth as we expand into new markets and platformsProduct and sales training tailored to your developmentStaff discounts, team socials, and other company perks For further information please contact Annabelle HowkinsPlease note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job