Job Description
Castle hospitality are working with a prestigious fivestar property set in the countryside with a salary ofthis 17thcentury hotel combines stately grandeur with contemporary luxury. Recognised as a leader in hospitality it has achieved worldclass status through internationally respected accreditations and offers a truly distinctive guest experience.
This exceptional property features :
- 47 opulent rooms and suites
- Five restaurants and three bars
- An awardwinning spa and stateoftheart gym
- Membership in leading global luxury hotel groups
We are seeking a Executive Head Housekeeper to lead the Housekeeping team.
The successful candidate will ensure that the highest standards of cleanliness and presentation are maintained throughout the property delivering a flawless guest experience in line with luxury hospitality standards.
Key Responsibilities
Develop and deliver a structured training programme for the Housekeeping teamLead departmental inductions for new starters and deliver personalised onboardingCreate and manage rotas for all team members ensuring staffing levels remain within budgetMonitor and analyse daily labour forecasts to optimise operational efficiencySupervise and support the team to deliver consistent highquality room standardsEnsure timely turnaround of rooms and public areas to maximise service deliveryOversee stock control and maintain accurate records for linen and guest amenitiesManage lost property processes and ensure compliance with retention and disposal policiesMaintain all departmental equipment reporting faults and arranging repairs as neededPromote health and safety awareness ensuring all hazards and issues are reported promptlyEnsure COSHH documentation is current and staff have acknowledged their understandingRespond promptly to requests from management and Heads of DepartmentSkills & Experience Required
Proven experience in managing a large team within a highend hotel environmentPrevious experience as a Head Housekeeper in a fivestar property is desirableA proactive and handson approach with a continuous improvement mindsetStrong motivation to deliver excellence for guests and colleagues alikeFamiliarity with Forbes and LQA service standards is advantageousFlexibility and adaptability with the ability to thrive in a dynamic team settingVarious shift patterns and working hours are available.
Benefits Include
Service tips typically over 200 per monthComplimentary meals on duty and uniform providedFree onsite gym access with personal trainer supportFree employee parkingRefer a Friend bonus scheme31 days annual leave increasing with serviceExtensive training and professional development opportunitiesContribution towards work shoes eye tests and professional membershipsDiscounted livein accommodation for eligible rolesExclusive hospitality sector employee discounts and wellbeing resourcesTeam awards and celebratory events throughout the yearEmployee recognition schemes and discount on hotel servicesCycle to work scheme and instant access to wages via a salary advance appHealth cash plan via SimplyhealthRequired Experience :
Director
Key Skills
Abinitio,Instrument,Customer Service,Esol,Adobe Dreamweaver,Agricultural
Employment Type : Full-Time
Experience : years
Vacancy : 1
