Guest Experience Manager

Be our star, join us, and create your own successful story…

We are

seeking an experienced and dynamic Guest Experience Manager to join our

prestigious hotel in London.

Our Benefits Package Includes :

• MyMelia

reward : Employees receive discounted

rates at Melia Hotels worldwide for team members, friends, and families

while traveling and staying in our hotels, including food and beverage

discounts (subject to individual outlets).

pension scheme and Life Assurance

dental and medical plan

development : programmes designed to

support your career right from the start, with unlimited access to the

online learning platform

growth :  a fantastic

opportunity to progress and access a network of over 350 hotels across the

world (subject to the local right-to-work rules)

street discounts : with Perks at Work

time off to volunteer  with

one of our partner charities

About the role, what will I be doing?

The role of a Guest Experience Manager is

crucial for ensuring that guests have an exceptional and memorable stay.

Key responsibilities :

hospitality skills, setting a positive example for guest relations, and

empowering the team to provide excellent customer service.

peak times, providing immediate assistance to guests as requested, and

being highly interactive with customers to obtain feedback on the quality

of products, service levels, and overall satisfaction.

and complaints, recording guest issues in the guest response tracking

system, and identifying trends for resolution.

team members use initiative and a proactive approach to deliver five-star

service throughout all areas of responsibility.

results with the team, participating in the development and implementation

of corrective action plans, and emphasizing guest satisfaction during all

departmental meetings.

including guest arrivals and departures, VIP arrivals, and special

requests

diverse needs of international guests

Essential Skills :

supervisory or team leadership experience in a Guest Experience or Guest

Relations department.

the ability to inspire a team, accompanied by excellent communication

skills.

and knowledge of an additional language is preferred.

About Meliá Hotels

Meliá Hotels International has a portfolio of more than 400

hotels (portfolio and pipeline), throughout more than 40 countries, and 9

brands. Our Group is one of the leading companies in resort hotels worldwide,

while also leveraging our experience to consolidate the growing segment of the

leisure-inspired urban market. We also have the ideal size to combine

exceptional hospitality with management that is efficient and close to our

stakeholders. All of this, along with our Spanish warmth and passion, makes us

distinct and different.

In the UK, Melia operates 6 hotels : ME London, Meliá White

House, Meliá Collection London Kensington, INNSiDE Manchester, INNSiDE

Liverpool, and INNSiDE Newcastle.

If this sounds like something you would enjoy, apply now! Join

Melia Hotels International today and develop your talent with us.

NB. The successful candidate must already have the right to

work in the UK.)