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IT Support Technician

IT Support Technician

Simarco InternationalWitham, Essex, United Kingdom
6 days ago
Job description

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Simarco takes pride in being a great place to work, offering excellent training and career development opportunities. Join our team—apply today!

Job Title : IT Support Technician

Location : Witham, Essex

Salary : Competitive

Hours : Full Time 9 - 5.30pm – 1hr lunch break

We are currently recruiting for a first line support IT Technician who can act as the first point of contact for IT-related queries across the company. Are you someone who enjoys communicating with internal and external customers whilst troubleshooting and resolving queries? If so, please read on…

Key Skills and Qualifications to succeed in this role :

  • Previous experience in a similar IT support role is desirable but not essential for candidates with strong technical aptitude.
  • Strong knowledge of Windows operating systems and Microsoft Office 365.
  • Familiarity with basic networking concepts (e.g., IP addressing, Wi-Fi troubleshooting).
  • Excellent communication and customer service skills.
  • Basic understanding of ITIL processes (preferred but not mandatory).
  • Relevant certifications (e.g., CompTIA A+ or equivalent, Microsoft Certified Fundamentals) are a plus.

Personal Attributes

  • A positive and approachable attitude.
  • Self-driven individual with the ability to work autonomously.
  • Strong problem-solving and analytical skills.
  • Willingness to learn and adapt to new technologies.
  • A team-player who collaborates effectively across departments.

    • Key duties & Responsibilities :

  • Provide first line support
  • Diagnose and resolve basic hardware, software, and network-related issues (including MFA, email, licensing etc).
  • Escalate unresolved issues to second line support or relevant teams, ensuring proper documentation.
  • Log all incidents and service requests in the IT ticketing system with accurate details and prioritisation.
  • Provide guidance to users on IT systems, tools, and best practices.
  • Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices (Active directory and Azure management).
  • Maintain accurate records of incidents, changes, and updates in the IT knowledge base.

    • We can offer you :

  • Salary is very competitive and dependent on experience
  • 25 days annual leave increasing, plus 8 bank holidays
  • Company Pension Scheme
  • Discount platform
  • Full training and support
  • Cycle to work scheme
  • Employee Assistance Program
  • Extensive learning opportunities
  • Employee Engagement Forum
  • Reward and recognition programme
  • Monthly pay day ‘treat day’