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Welsh Customer Service Advisor -Welsh Speakers only

Welsh Customer Service Advisor -Welsh Speakers only

HGSChiswick
30+ days ago
Salary
£11.40 hourly
Job description

Job Description

Are you ready to embark on an exciting career as a Welsh Speaking Contact Centre Advisor? Our team is seeking individuals who are fluent in Welsh to become an integral part of our first-line support staff, catering to our diverse customer base through a range of communication channels, including voice, webchat, WhatsApp, and email. As a Welsh-speaking Customer Service Advisor, you will play a pivotal role in addressing customer inquiries, delivering accurate information, as well as guiding callers towards the appropriate resources and support services. Your adeptness in the Welsh language and commitment to exceptional customer service will ensure that every interaction is valuable and helpful for our customers.

Permanent opportunities available, 37.5 hours per week. Operational hours vary for each campaign.

Why choose us?

With over forty years of expertise, HGS stands as a leading figure in the UK's contact centre industry. We pride ourselves on enhancing the customer journey, giving our UK clients a competitive edge. We collaborate with some of the world's most esteemed brands, specialising predominantly in Contact Centres and associated Data Analytics. Our "globally local" approach is driven by teams who deeply understand the UK market, ensuring both efficiency and customer satisfaction.

Gwnewch gais nawr a dechreuwch eich taith gyda HGS.

Plus, working with HGS comes with benefits like :

  • Fortnightly paid salary, £11.40
  • Refer-A-Friend bonuses
  • Employee assistance programs
  • 28 days holiday, inclusive of bank holidays
  • Development opportunities
  • People-focused environment where you’ll make lifetime connections and friendships
  • Retention bonus of £500 paid every 6 months

What we are looking for :

  • Professionalism and focused on brand standard
  • Flexible team players who enjoy a fast paced environment and variety in their role and excited by change
  • Self-starters who take ownership and accountability over the customer’s journey
  • Analytical and interested in legal issues

    • Requirements

  • Customer service / contact centre experience
  • Fluent Welsh Speaker
  • IT literate, and experience using Microsoft packages (inc Word, excel)
  • Excellent communication skills, including multi-channel customer communication and complaint management.
  • Educated to GCSE standard

    • As an equal opportunity employer, HGS is dedicated to inclusivity,proudly upholding the Disability Confident Commitment, Social Mobility Pledgeand Armed Forces Covenant. We believe in the power of diversity to create anenvironment where every individual excels, and our diverse customer andcolleague base is deeply understood.