Company Description
The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of cash to the pub’s very own licensed bookie! We have 192 bedrooms, 2 restaurants- Albie & Seabird and our first Working From_ location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
Job Description
What you’ll do…
- Support the running of our day to day Front Office, inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
- Work with all our teams on keeping our rooms nicely booked, and help our Front Office Manager with any overbooking levels
- Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to
- Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests’ stay.
Qualifications
What we’re looking for…
It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat toIndividuals. You’re looking for a place where you can be you; no clones in suits herePassion for hospitality – whether that’s a drink, a meal, an event or a bed for the nightYou’re all about having a positive impact on the people you interact with, leaving them with a memorable experienceYou’re not precious. We leave our egos at the door and help get stuff doneYou’re up for doing things differently and trying (almost) everything onceYou want to be part of a team that works hard, supports each other and has fun along the wayAdditional Information
What’s in it for you…
Competitive salary28 days holidays (inclusive of bank holidays), pension, and life insurance.A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeingIt’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aidersTreat yourself once in a while with lots of retail & hospitality perks through our partnersEnjoy a free night at The Hoxton and a meal for two when you first start with usGoes without saying, but we’ll feed you during your shiftExcellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!Lots of opportunity to progress and switch it up as part of a global family of brandsTraining to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at workExtra time off to volunteer with one of our partner charitiesRegular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!Enhanced family leave for when you’re expanding your familyAn annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact