Customer Support Engineer

My Wednesbury based client who specialise in Mechanical & Electrical engineering are looking for a Customer Support Engineer to join their team on a full time and permanent basis.

Duties : -

• Working along the customer service team being first contact point of customers in connection with field service, spare parts, technical support and sales requests
• Develop, prepare and present sales proposal / quotations to customers to secure or renew orders
• Liaise with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs
• Provide proactive technical sales support to maximise customer experience and spending
• Generate new business and ensures growth of existing accounts;
• Manage opportunity pipeline with active follow ups together with customer service consultant and account managers
• Provide and process information in response to inquiries, concerns, and requests about products and services
• Research required information using available resources
• Update Salesforce CRM system with all interactions and resolutions
• Gathering, consolidating, reporting the figures, activities and statistics with using IT tools (Salesforce, SAP, Office etc.)
• Collaborate with other departments
• Stay up-to-date with product and industry knowledge to provide accurate and helpful sales support

Key Skills : -

Additional Information : -

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