Service desk engineer
TechNET ITLeighton Buzzard, GBUnited Kingdom - Leighton Buzzard
Posted : 09 / 07 / 2024
Salary : £35Kper Year
ID : 34387_BH
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OR 2nd Line Service Desk Engineer
Leighton Buzzard | Hybrid
Up to £35,000 DOE
A 2nd Line Service Desk Engineer is required to join a marketing-leading IT MSP that has been operating for over 20 years. They provide comprehensive IT Support and technology solutions such as O365 applications, Cloud services, Managed Print, Cyber Security and Data Recovery, Telephony and more.
The Role
As a 2nd Line Service Desk Engineer, you will provide technical support to customers, resolve complex IT issues and ensure the seamless operations of IT environments. You will be a vital member of the Service Desk Team, leveraging your IT expertise and delivering high levels of customer satisfaction.
Some of what you will be doing :
- Meeting targets and adhering to SLAs
- End-to-end ownership of tickets
- Solving complex IT issues
- Responding to service desk tickets
- Providing technical guidance and support to clients
Ideally, your skills and experience will include :
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Service desk engineer