Supervisor

Role : Food Retail Store Supervisor - Franchise

Hours : Full-Time / Permanent

Location : Borough of Kingston / Sutton

Company : Iceking

Overview

Iceking have recently partnered with M&S as a food retail franchise partner and w e are looking to appoint an experienced Store Supervisor to join our Food team . Ice king ar e a family owned second generation entrep reneurial business who are actively expanding in the retail, hos pitality an d leisure sectors .  As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture .

M&S is changing, and it's changing fast! As part of their s and now our transformation to deliver 'Stores of the Future' we are looking for innovative and resilient Leaders .  M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores and they have a plan to open c.75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love .   Iceking are excited and proud to be part of that transformational journey.

Purpose

• Support

the growth and profitability of the store through the implementation of

the retail plan and delivery of the KPI measures for their area of

accountability

model great customer service and ensures the delivery of a customer

focused service proposition through the team that delights our customers

and develop great talent and capability within the customer assistant team

supporting the succession requirements of the store and region

colleagues understand and are motivated to deliver their part

the store to trade safely and legally, protecting Customers, Colleagues

and the M&S brand

the delivery of an inspirational, improved and consistent visual customer

journey instore which inspires our customers to shop and buy more often

Key Accountabilities

profitability and sales for their area through supporting the delivery of

the Retail Plan and Store KPI’s

the delivery and embedding of the business transformation plan and change

initiatives for their area

great standards and service by setting clear expectations with store

colleagues

the right culture, role modelling new digital ways of working and

leadership behaviours

a multiskilled team, coaching and training the team to fully utilise all

the tools available to serve and sell well

brilliant basics through the team

customer feedback and takes action to deliver improvement

data and insight to improve customer instore experience, improve the

operation and drive performance

the delivery of Plan A

review individual performance through quality conversations, managing

underperformance where required and celebrating success

for the team, ensuring new starters have a brilliant onboarding experience

all line management activities in line with company process and policy

an active working partnership with BIG, provide feedback and support the

development of BIG reps

operational excellence to maximise product availability, minimise stock

and cash loss

process and task is delivered in line with business expectation and

operating standards allocating resource accordingly

a safe and legal store environment

visual merchandising updates across all launches, events and campaigns

Technical Skills / Experience

to lead a team to deliver excellent customer service and KPI’s across the

store

the right culture, role modelling new digital ways of working and

leadership behaviours

a good understanding and up to date knowledge of commercial, visual,

operational and people processes and systems

all available data and MI to identify commercial, visual, cost savings

customer opportunities to increase profit

working knowledge of VM principles

level of digital capability and an understanding and use of all systems

knowledge of the legal requirements across their area of accountability

and the store

of our people policies and managing performance within a team

ability to have difficult conversations with effective resolutions with

colleagues

communicator and listener who will inspire, share their knowledge and best

practices with others

to plan and review across the week and the month

to deliver under pressure demonstrating resilience

to build and maintain relationships with key stakeholders across the store

and region

flexibility and adaptability to change, and the ability to lead teams

through change with a growth mindset

Key Leadership Capabilities

embeds change for lasting commercial impact and results

beliefs and mindsets around resistance to change and supports colleagues

in adapting

ownership and accountability for the success of their team

time coaching colleagues to accelerate performance and personal growth

high performance and supports poor performers to improve

colleagues why they matter to M&S, their part to play in delivering

the plan and what the results of their work are

customer feedback and market trends to guide teams work

teams understand information and business messages by actively seeking out

opinions and asking questions

a combination of channels and technology to communicate, ensuring timely,

clear and open communication with colleagues

the best solution for M&S by proactively collaborating with colleagues

from across the business

Key Relationships and Stakeholders

Leadership

Leadership

What’s in it for you?

Holiday Entitlement 5. 6 weeks (2 8 days) – which increases with service

First class welcome with a tailored 12-week induction in your training store

Options to progress – it’s something we’re proud of at Iceking

About the application process

You’ll initially complete a short online application form , if your application is successful you will move to the first stage and present a business case a video interview. If successful after this stage , you’ll be invited to a n in-person interview , which will be the final stage.

Iceking is ready to push boundaries and that’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. We are committed to an active inclusive, diverse and equal opportunity place to work , trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.