Billing Customer Service Advisor

We have an exciting opportunity at Loop (Yorkshire Water’s award-winning sister company) to join our Billing Department as a Customer Service Advisor.

Starting salary £25,869 with a clear progression path which can eventually earn you a salary of £30,640 + attractive pension + annual performance related bonus + 25 days annual leave plus 1 Wellness Day.

The working pattern will be between the hours of 10 : 00–18 : 00 Monday – Friday and alternative Saturday 9 : 00-17 : 00. Hybrid working is available once probation is completed.

Location : Bradford, Thornbury

What's in it for you :

• We're committed to providing a work environment that supports your well-being and allows you to maintain a healthy work-life balance.
• Annual company performance related bonus.
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• Attractive pension scheme (up to 10% company contribution).
• Occupational Health team to look after your wellbeing and fully trained first aiders.
• Free parking & Prayer room on site.
• Loop Social Club with access to reduced priced tickets for events.
• Regular events to recognise and celebrate our employee’s diverse cultures.
• We raise money for charities chosen by you.
• We also offer a fantastic flexible benefits package, including health cash plan scheme, critical illness insurance, dental insurance, life assurance flex, and partner cover.
• Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts, and many more.
• We can offer career enhancement and development opportunities through our Development Framework and Progression plans.

What the role will involve :

Working as a Billing Customer Service Advisor, you will be expected to provide exceptional customer service to all Yorkshire Water customers, supporting customer needs across all channels, ensuring our billing records are kept up to date.

You will respond to a variety of billing calls from Yorkshire Water’s customers, answering questions and queries about their accounts, which can vary from taking simple bill payments to dealing with changes of address and responding to more complex calls explaining how bills are calculated.

Where you fit in :

What Key skills are we looking for :

What we do :

Loop is a contact centre dealing with billing calls for Yorkshire Water, providing a range of services to Yorkshire Water including income collection & debt recovery. We are a Great Place to Work and have been awarded a one-star award and deemed an outstanding company to work for.

If you’ve got experience in customer services and want to help us deliver great service for our customers, then click apply now, we would love to hear from you.

Please note : If you are successful in securing the role, you will need to be available for an induction training programme which is Monday–Friday, 9am until 5pm for a 5-week period from the start date.

The start date will be Monday 12th May 2025.

The closing date for this role is Monday 7th April 2025 but this may be brought forward if we receive a high number of applications.

Telephone interviews will commence immediately followed by face-to-face interviews.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

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