Rybrook have over 80 years of experience in the retail motor industry, representing a wide range of prestigious car brands and have held the Porsche franchise since 2012. As part of the continuing development of the Rybrook Group’s automotive operations, a new Porsche Centre is nearing completion in High Wycombe.

Service Advisor - Porsche Centre High Wycombe

An exciting opportunity has arisen to join our brand new Porsche Centre High Wycombe as a Service Advisor. Rybrook prides itself on delivering a consistently high standard of customer care at all times and is seeking an experienced Service Advisor join their expanding team.

Key tasks include :

• Ensure customer awareness of all products and services available.
• Sell additional products, services and repair work as appropriate to customer needs and in accordance with individual and / or team targets.
• Understand features and benefits of products and services and promote these accordingly.
• Undertake prospecting to generate additional business.
• Accurately maintain departmental systems including (but not limited to) customer records, job documentation, alternative transport and customer follow-up systems.
• Carry out relevant preparation for the customer’s visit (eg. pre-calls; print job cards; field campaigns, DISS reports, TPI’s (Technical Product Information) etc.) in line with service core process, updating documentation accordingly.
• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any relevant current service offers, linking to relevant benefits such as safety.
• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.
• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.
• Promptly prepare and explain invoices following completion of work, ensuring charges / details are accurate.
• Verify and obtain copies of documentation where relevant, such as customer’s driving licence or insurance documents when issuing loan cars.
• Gain prior authorisation from the customer for completion of work, including signatures as required.
• Receive and process payments promptly and in accordance with company procedures.
• Document all warranty work as per the manufacturer’s requirements and company policy.

Customer Service

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address stating the position you are applying for.

It is unfortunate, but we are unable to contact every applicant that applies for this position. If you do not receive a response within 28 days, please assume that you have been unsuccessful with this particular application, however we will keep your details on file and should a vacancy arise that matches your skills and experience we will contact you.

Salary : Competitive