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Customer Care Professional

Customer Care Professional

Planet PharmaEllesmere Port, England, United Kingdom
22 hours ago
Job type
  • Full-time
Job description

Key Responsibilities :

  • Ensure all orders are placed and validated accurately within the order cut-off time.
  • Manage order processing, customer contact, liaison with 3PLs and market functions, and customer master data.
  • Maintain and manage EDI orders, review EDI blocked orders, and manage customer portals and catalogues.
  • Create backorder and delivery notification reports.
  • Manage email inbox, responding quickly and efficiently to queries and requests.
  • Perform daily order checks to ensure order blocks are maintained and updated to avoid delays.
  • Respond to customer telephone calls, ensuring queries are answered as efficiently as possible.
  • Measure success through clear objectives and KPI reports to support daily activity and performance measurement.

Skills & Experience :

  • Demonstrates a sense of urgency in ensuring work is completed quickly and accurately.
  • Strong communication skills, both oral and written, ensuring desired outcomes are understood and achieved.
  • Good interpersonal skills, able to interact at all levels and develop relationships within the organizational structure to assist in goal achievement.
  • Ensure all work is completed within required deadlines and all audit reporting is actioned.
  • Coordinate and assist with audit requirements.
  • Proficient in standard software applications including Microsoft Outlook and advanced Excel skills, with a complete understanding of Sales and Distribution modules of SAP.
  • Sufficient knowledge of internal / external processes and procedures to troubleshoot and correct problems.

    • Qualifications / Education :

  • Proven experience in customer service and order entry.
  • Ability to communicate at all levels within the organization.
  • Proven data analysis skills and the ability to translate tasks into action plans and deliver to timelines.
  • Experience and knowledge of SAP / ESKER (preferable).
  • Proven experience in customer / distribution, preferably in a healthcare environment.
  • Strong motivational skills.
  • Competent in using Excel and Word.
  • Proficient communicator, both written and verbal.
  • Able to operate in a team environment.

    • Language :

  • Speaking : English, French, and Dutch
  • Writing / Reading : English, French, and / or Dutch