Help to Claim Welfare Rights Adviser / Trainee (E4424) - Citizens Advice Leeds

Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. Our services are delivered by face to face, telephone and online channels.

If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.

The Role :

As a Welfare Rights Adviser you will join our established Help to Claim team helping people to make claims for Universal Credit through to their first payment. You will play a key role in ensuring our clients receive good quality advice via telephone and digital channels, including carrying out benefits checks, assisting with applications, and contributing to team rotas and targets.

Good attention to detail, strong IT skills and a focus on good customer service are some of the key attributes needed for this role. Some knowledge of welfare rights is essential for this role, though training will be given.

Trainee opportunities

Applications are invited both from qualified / experienced advisers and assessors, and from motivated candidates looking for a career development opportunity in the advice sector.

As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to enable you to achieve full competence in 6-8 months.

CLOSING DATE : 10am, 29th July 2024

Interviews to be held from 12 August 2024 onwards

Employee Benefits :

Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance :

• Full-time hours are 35 per week with a Flexible Working Policy
• Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
• Defined contributions pension scheme
• Employee assistance programme with access to 24 / 7 telephone support
• We are a Disability Confident Employer and a Mindful Employer
• City centre location with good transport links

How to Apply :

Application packs for the above post and details on how to apply can be found on our website

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation.