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Customer Relations Manager (Day)

Customer Relations Manager (Day)

Maria MallabandSt Helier, GB
12 days ago
Salary
£30,000.00–£35,000.00 yearly
Job description

About the Role

We are excited to be recruiting for a  Customer Relations Manager  to join our Sales & Marketing team,

The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.

This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.

Main responsibilities :

  • Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
  • Support home visits during the initial stages of the enquiry process.
  • Effectively track enquiry / referrals from initial contact through to final decision.
  • Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
  • Activity reporting to the Home Manager and Regional Director as agreed.
  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
  • Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
  • Support the creation of marketing collateral.
  • Attend and carry out presentations at external customer meetings and internal meetings with other company functions.

Knowledge and experience :

  • Excellent communication skills
  • Strong commercial background with experience in lead generation
  • Demonstrable successful sales record
  • Ability to develop and nurture relationships with customers and key internal / external stakeholders
  • Ability to work against targets and deadlines
  • Previous experience in social care highly desirable but not essential

    • At MMCG we offer a variety of benefits, including :

    Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24 / 7 virtual GP access plus more for you and up to 4 children

    Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

    Vectis Card – instant discount card

    Pension Scheme with Nest

    Personal car leases via salary sacrifice

    25 days holiday plus bank holidays

    Holiday Flex – purchase additional holiday

    Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

    Flexible working patterns

    Cycle to work scheme

    Service recognition

    Training support and development opportunities

    Employee Assistance Programme

    Wellbeing support

    Discounted gym membership

    Eligible for a Blue Light Card

    Subsidised BHSF Sick Pay Cover

    BHSF, Life Cover, Cancer Cover, Personal Accident Cover

    Free The Company Shop membership

    Free Will Service

    Concerts for Carers

  • Benefits require completion of a 12-week probationary period before they can be accessed.
  • Benefit subject to deduction not taking colleague below National Living Wage

    • If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!