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Support Engineer , Global Maintenance Automation Platform (MAP)

AmazonTilbury, England, United Kingdom

6 days ago

Job description

Support Engineer, Global Maintenance Automation Platform (MAP)

Join to apply for the Support Engineer, Global Maintenance Automation Platform (MAP) role at Amazon .

Description

Billions of data points are read continuously from sensors and actuators, transformed, and presented to teams that make Amazon the world’s largest Reliability Maintenance Engineering (RME) enterprise.

Do you want to learn how we do it and contribute to making it even better? Join our team!

Amazon is looking for a Support Engineer to be part of a global Operational Excellence team.

The team deploys, supports, and maintains software solutions that link our low-level automation systems with the cloud, moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of our installations.

This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the world’s largest fulfillment networks.

Key job responsibilities

Review and test software solutions and new functionalities to ensure they are error-free and ready for production.
Deploy software solutions to our production facilities, remotely or on-site.
Support our customers 24 / 7 as part of the network.
Manage trouble tickets to resolution or escalation using existing documentation, procedures, and tools.
Maintain products and systems, perform change management activities with or without support from peers.
Identify improvements to existing support processes and contribute to support documentation updates and creation.

About The Team

The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated, appropriate, and effective proactive and / or predictive maintenance actions. Our goal is to mature and integrate core software tools into a unified Maintenance Automation Platform.

Basic Qualifications

Bachelor's degree in engineering or equivalent.

Experience supporting software development for Industrial Automation (PLC, SCADA, and HMI).

Flexibility to work various schedules, including weekends, nights, and holidays.

Experience troubleshooting and debugging technical systems.

Experience with Unix.

Scripting experience in modern programming languages.

Preferred Qualifications

Experience as a Control Systems Engineer / Automation Engineer.

Deep knowledge of SCADA systems.

Deep knowledge of OEE systems.

Deep knowledge of AWS services.

Amazon is an equal opportunity employer that values diversity. We make hiring decisions based on experience and skills. Protecting your privacy and data security is a priority for Amazon. Please review our Privacy Notice .

If you require workplace accommodations during the application process, visit this link for more information.

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Maintenance Engineer • Tilbury, England, United Kingdom