Client Services Executive

Job Title : Hire & Sales CoordinatorLocation : Office-BasedHours : Monday to Friday, 8 : 00 AM - 5 : 00 PMEmployment Type : Full TimeReporting To : Depot ManagerRole OverviewWe are looking for a detail-oriented and customer-focused Hire & Sales Coordinator to join our team. This office-based role is primarily reactive, managing incoming enquiries and a portfolio of customer accounts. The successful candidate will play a key role in maintaining high levels of customer satisfaction, ensuring operational excellence, and supporting the growth of existing accounts.Key ResponsibilitiesCustomer Service & AdministrationAct as the main point of contact for all incoming enquiries and designated customer accounts, offering professional advice and support.Handle customer communications via phone, email, and face-to-face interactions, ensuring timely and accurate responses.Process hire bookings, check equipment availability, update contracts, and liaise with operations to ensure timely delivery.Complete and file hire agreements and supporting documentation accurately.Resolve customer issues and complaints promptly, aiming to deliver a positive experience every time.Uphold company brand standards in all interactions and tasks.Account ManagementBuild and maintain strong relationships with assigned customer accounts through regular, proactive communication.Monitor account performance, identify trends, assess potent...