CALL CENTRE AGENT

Call Centre Agent

Location : Newcastle, NE12 8BU

Salary : Starting at £24,500 increasing to £26,500 with role progression plus £1,200 performance-based bonus

Working Hours : 37.5 hours per week

Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

Holidays : 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle.

About Verisure : Verisure is the leading European provider of professionally monitored security systems with 24 / 7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Job Responsibilities :

• Provide excellent customer service within an inbound team
• Deal with customer complaints effectively
• Answer customers’ queries
• Assist customers regarding invoices and taking payments over the phone
• Make outbound calls when needed to update customers on their needs
• Update information in our customers’ records

Skills & Experience :

Benefits Package : At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience :

Career Opportunities : A career with Verisure offers far more than just a job. We provide internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Diversity & Inclusion : Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Ready to join our team? Apply today and we’ll get in touch!

Note : All employees must complete a DBS check, provided by Verisure to all successful candidates.

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