German Customer Service Representative - (Hybrid, mostly remote)

Job Description

German Customer Service Representative - (Hybrid, mostly remote)

Location : Cambridge (Remote and 1 x per month in the Office)

Client Profile :

Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.

Key Purpose

The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.

Key Responsibilities :

• Answering calls from existing and new customers
• Proactively dealing with all queries relating to the business
• Taking orders and bookings via external and internal calls
• Managing email queries
• A professional approach with the ability to build rapport with each customer
• Demonstrating extensive knowledge on all product ranges
• Facilitating calls from B2B and B2C

Personal Specification

The successful candidate for the position will have the following competences :

Different shifts available :

Shift 1 - 5 week rotation (Late Sat) - £26,575

Week 1 : Monday to Friday. 07 : 00 – 15 : 15

Week 2 : Monday, Tuesday, Wednesday, Thursday 07 : 30 – 15 : 45 and Saturday 11 : 45 – 20 : 00

Week 3 : Monday to Friday. 11 : 00 – 19 : 15

Week 4 : Monday, Tuesday, Wednesday, Thursday. 08 : 00 – 16 : 15 and Saturday 09 : 45-18 : 00

Week 5 : Monday to Friday. 11 : 45 – 20 : 00

Shift 2 - 5 week rotation (Standard) £26,500

Week 1 : Monday to Friday. 07 : 00 – 15 : 15 UK Time

Week 2 : Monday, Tuesday, Wednesday, Thursday and Saturday. 07 : 30 – 15 : 45 UK Time

Week 3 : Monday to Friday. 11 : 00 – 19 : 15 UK Time

Week 4 : Monday, Tuesday, Wednesday, Thursday and Saturday. 08 : 00 – 16 : 15 UK Time

Week 5 : Monday to Friday. 11 : 45 – 20 : 00 UK Time

Shift 3 - E Shift : - £26,050

11 : 45-20 : 00 Mon, Tue, Wed, Fri, Sat (Thursday OFF)

Additional benefits :

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