Technical Support Advisor

Our client is seeking a dynamic and motivated Technical Support Advisor to join the team, ensuring the highest standards of service are consistently met.This is an exceptional opportunity for a Technical Support Advisor to join this global company within their prestigious, modern Chester office. The is a full-time permanent position.Pay and Benefits : The hours of work are Monday-Friday 8 : 30am-4 : 30pm and 9 : 30am-5 : 30pm (rota basis)There may be a requirement for occasional weekend workingSalary : £32,000-£35,000The Technical Support Representative will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more.Key Responsibilities : The successful candidate will :

• Provide Level 2 support, handling all escalations received from level 1 as part of the Service Operating model, where more technical support is required
• Escalation of cases to level 3 where further support is required
• Investigation into quality complaints and escalation via QMS process to ensure resolution as per regulations
• Provide trouble shooting solutions to support customer queries and capture in local CRM to ensure trends can be monitored
• Support and training given to customers based on their specific needsEssential Experience : The successful candidate will :
• Have a minimum of two years’ experi...