Job summary

We are looking for a team player who can work within our professional team of clinical and clerical staff helping to provide the best medical service we can for our patients

Main duties of the job

Main Purpose of post :

Provide a point of contact for patients and act as a focalpoint of communication between patients, doctors and other primary care staff.

Main duties and responsibilities :

1Book appointments for patients both over the telephoneand for patients presenting at the surgery.

2Receive patients arriving at the surgery forappointments and deal with any queries.

3Answer telephone enquiries and record messages fromvarious sources for the information of the clinical team.

4Generate computerised repeat prescriptions to be signedby the GP.

5Accurately take details of acute prescriptionsrequested by patients.

6Take part in any statutory training in person andon-line.

7Attend practice team meetings.

8Maintain medical records and filing system.

9Ensure contents of handheld medical records are inchronological order.

10 SecureEmailing, photocopying and scanning of documents.

11 Assistin data input of patient records.

12 Addclinical information in patients electronic notes as advised by the clinician.

13 Ensurethat any action required from hospital letters or clinical results are dealtwith efficiently or passed onto an appropriate member of staff.

14 Workas a Team Member and adhere to the protocols of the surgery.

15 Alwaysensure patient confidentiality .

Abide by practice policies and procedures

About us

At Woodlands we have a large patient list of around patients. We have a compliment of staff from GP partners, Managerial staff, salaried GP's, paramedic, advanced nurse practitioner, Lead Nurse, practice nurses, health care assistants. nursing associate, GP assistants, long term condition coordinator's, medical receptionists and medical secretaries, with additional staff such as clinical pharmacist, Counsellor and MSK first contact practioner.

We are hard working and supportive of all staff in the roles they play within our team

Job description

Job responsibilities

Main Purpose of post :

Provide a point of contact for patients and act as a focalpoint of communication between patients, doctors and other primary care staff.

Able to provide cover for staff holidays and sickness absence, this may be at short notice.

Main duties and responsibilities :

1Book appointments for patients both over the telephoneand for patients presenting at the surgery.

2Receive patients arriving at the surgery forappointments and deal with any queries.

3Answer telephone enquiries and record messages fromvarious sources for the information of the clinical team.

4Generate computerised repeat prescriptions to be signedby the GP.

5Accurately take details of acute prescriptionsrequested by patients.

6Take part in any statutory training in person andon-line.

7Attend practice team meetings.

8Maintain medical records and filing system.

9Ensure contents of handheld medical records are inchronological order.

10 SecureEmailing, photocopying and scanning of documents.

11 Assistin data input of patient records.

12 Addclinical information in patients electronic notes as advised by the clinician.

13 Ensurethat any action required from hospital letters or clinical results are dealtwith efficiently or passed onto an appropriate member of staff.

14 Workas a Team Member and adhere to the protocols of the surgery.

15 Alwaysensure patient confidentiality .

16 Ensurethat GP consulting rooms are prepared for GPs and Locum doctors whennecessary.

17 Ensurethe reception area is tidy and clear of any hazards.

18 Anyother delegated duties considered appropriate to the post.

19 Safeguarding

All staff who encounter childrenmust be aware of the practice policy for child protection. Inthis policy, as in the Children Act 1989 / 2004, a child is anyone who has not yet reached their18th birthday. Children therefore refers to both children and youngpeople.

All staff who encounter vulnerable adults must be aware of the practicepolicy for safeguarding vulnerable adults.For the purpose of this policy a vulnerable adult is any person over the age of 18 years who isunable to take care of themselves or protect themselves from harm, crime,neglect or abuse.

20 Policies and procedures - You arerequired to abide by all the practice policies and procedures, ensuring youreview and understand any policy or procedure updates.

Person Specification

Experience

Essential

• Excellent computer Skills
• Excellent spoken and written English
• Dealing with the Public
• The right to work in the UK

Desirable