Service Coordinator

Role : Service CoordinatorLocation : Stone, Staffordshire (ST15 0QN)Working Pattern : 37.5 hours per week (Monday - Friday)Salary : Up to £25,000 per annumPrimary Duties

• Conduct Service Co-ordination responsibilities for the service account sectors including but not limited to Chromatography, Biomethane, Emissions and LGT
• Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
• Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided, e.g. RAMS and or Quotes
• Ensure all required parts for the service / repair visits are available prior to booking in the works.
• Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
• Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department and make sure that the call request is actioned
• Act as the project point of contact for travel / accommodation requests for the Service department.
• Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders / Contracts.
• Raise Sales Orders / Purchase Request / MRP Demands within SAP / MariProject and or Sage in accordance with correct purchasing and sales procedures.
• Support / attend contract review meetings when required.
• Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
• Control Service contracts taking full accountability for contract renewals through to contract completion.
• Take ownership of ad-hoc maintenance / repair visits for the service department according to the customers’ requirements.
• Support lab repairs in line with process and demand.
• Control of the key account customer-owned stock (bonded stock).
• Make sure that the nZero customer portal is kept up to date and ensure that all the relevant information / reports are visible for the customerEssential Skills
• Must be computer literate and fully conversant with Microsoft Office.
• Good verbal and written communication skills.
• Ability to prioritise workload and set deadlines.
• Positive attitude and ability to multi-task without instruction.
• Organisational skills and high level of attention to detail