Customer Service Advisor

Job Title : Customer Service Advisor Location : Boldon Colliery Salary / Hourly Rate : £12.37 per hour Job Type : Temp to Perm Working Hours / Days : 8 hours per day (40 hours per week) between 8am and 8pm Monday to Sunday (weekend work including)Are you ready to take the next step in your career? If you have a background in accounts, or customer service we want to hear from you! Join our client`s team, a market leader in debt recovery, and become part of our rapidly growing and award-winning team.As an Inbound Customer Service Advisor, you'll be the first point of contact for customers who have received a Debt Recovery letter. Your responsibilities will include taking payments, setting up payment arrangements, and handling customer queries - all with a professional and empathetic approach.What's on Offer : Newly refurbished officesFree parkingFree tea and coffee facilitiesFull training providedCareer development and progression opportunitiesKey Responsibilities : Handle calls and customer queries in a polite, professional mannerTake payments and negotiate suitable payment arrangements with debtorsUpdate account status and respond to queries using Client systemsAdhere to business parameters and regulatory requirementsSkills Required : Excellent communication and listening skillsStrong customer service abilitiesMotivated and target-drivenGood PC literacy, including Microsoft OfficeGood negotiation skillsPrevious experience in customer service or debt recovery (desirable but not essential)Ability to work effectively within a teamReady to start your new career? Apply today to become an essential part of a growing team