Job summary

Following an internal promotion, we have a vacancy for a Lead Pathways Co-ordinator.

This role oversees the Pathways team who undertake tasks essential to the smooth and effective provision of quality care, providing an efficient level of service for patients and their families.

The role will ensure the team works within the priorities and expectations set out by the Outpatient Management team and regularly report on team progress and output.

It is essential the post holder exercises people managements skills, initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

The team lead is the person to whom complex patients are escalated and will also make decisions where appropriate.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

We reserve the right to close this vacancy early without notice if we have received sufficient applications. To avoid any disappointment, we encourage you to submit your application early.

Main duties of the job

Organisation, prioritisation, communication, IT skills and People Management. Attention to detail will also be crucial in this role as you will be ensuring we have the correct documentation, results and images on patient records for clinical decisions to be made and patient care progressed. Full training will be given on the patient record system and how to complete the role.

About us

This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit a new Lead Pathways Coordinator. You will be managing a highly capable and well respected team of 8 and based at Dorking Hospital.

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include :

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression

Some of our sites have free on-site parking (subject to availability)We aim to be an employer of choice and conduct annual staff satisfaction surveys

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

Job description

Job responsibilities

The role is to lead the Patient Pathway team who are responsible for an integral part of the patient pathway. Coordinating the team on a daily basis ensuring they undertake tasks essential to the smooth and effective provision of quality care; providing an efficient level of service for patients and their families.

The role will ensure the team works within the priorities and expectations set out by the Outpatient Management team; regularly reporting team progress and output.

It is essential the post holder exercises people managements skills, initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

The team lead is the person to whom complex patients are escalated and will also make decisions where appropriate.

Person Specification

Attributes

Essential

Experience

Essential

Desirable

Knowledge / Skills

Essential

Desirable

Qualifications

Essential

Desirable