2nd Line Support - New Tech Support Company - Harlow Essex

Job Title : 2nd Line SupportLocation : Harlow, UK

Our client is an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for an individual to play a pivotal role in building a company that values innovation, collaboration, and excellence.

Position Summary : They are seeking a highly motivated and skilled Tech Support Engineer with proven experience of 2nd line support. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you.

Key Responsibilities :

• Provide technical support to resolve hardware, software, and network-related issues.
• Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
• Troubleshoot and resolve LAN, VPN, firewall, and network-related issues, including WatchGuard and Palo Alto firewalls.
• Deploy and support Microsoft 365 products, including Entra ID, SharePoint / OneDrive, and Teams.

Manage devices and policies using Microsof...