An excellent opportunity has arisen for a Front of House Manager to join Mercedes-Benz of West London.This is a rare and incredible opportunity for someone wanting to step up to a Front of House role. As a Front of House Manager, you will lead a fantastic team in delighting our customers and getting it right the first time. You will oversee our team of service advisors and support the team within the service department to deliver a premium customer experience, whilst training and coaching the team to adhere to compliant processes.You will be an integral member of the Management Team reporting into our Head of Service and delivering the very best customer service with a clear vision to run an efficient and professional aftersales front of house operation.This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.About youPrevious experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high-pressured environment and have fantastic leadership skills that can drive a team forward.You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.Why Sytner?Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.Enhanced Holiday Entitlement – 33 days inc. bank holidaysIndustry-leading Maternity, Paternity and Adoption PayCareer DevelopmentRecognition of Long Service every 5 yearsDiscounted Car SchemesHigh Street DiscountsDiscounted Gym membershipsCycle to work schemeOne day a year paid voluntary / community workAt Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and / or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please