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Deliveroo • United Kingdom
Operations Associate
OnsiLONDON, GB-ENG, GB- Promoted
- New!
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OnsiLONDON, GB-ENG, GB- Full-time
London, United Kingdom (Hybrid - 3 days per week in office)
Up to £35,000 + Equity + Benefits
With a recent strategic investment from Zurich Insurance and backing from the people behind Deliveroo, Zoopla, and Delivery Hero, we’re continuing to grow and evolve. Our journey has already been featured in The Economist, TechCrunch, and The Times—just to name a few.
A brief overview :
As an Operations Associate at Onsi, you’ll be responsible for scaling our customer operations. You’ll work with other team members to help drive efficiency and insight at scale for our customers and the business. This is a crucial role within the Customer Success Operations team to ensure quality and compliance for product launches and ongoing customer relationships.
What you will do :
- Support product delivery and onboarding of our clients.
- Support the Operations Manager in a variety of technical onboarding activities to ensure efficient internal processes.
- Identify and escalate risks and issues related to client onboarding, servicing, configurations, and product delivery.
- Assist the Member Support team by addressing member queries and issues, troubleshooting as needed, and providing timely feedback. Create demonstration accounts as needed to enhance client understanding and streamline the onboarding process.
- Perform quality assurance across web and mobile applications, securing sign-off from clients prior to launches.
- Maintaining implementation standards by regularly auditing key client accounts to ensure quality assurance.
- Support broader business operations as required, including ensuring all documents and files are kept up to date and stored in relevant platforms (i.e CRM, Project Management Tools, Compliance Internal folders, etc.).
You will love this opportunity if you :
You will need :
P.S. All applications are welcome! We recognise your skills / experience may not align perfectly with every requirement / skill listed and encourage you to apply. 🤞
Excited about this opportunity? 🎉 We’d love to hear from you! Please apply directly through the application link 🔗. We kindly ask that you apply through the link rather than reaching out directly, as it's the quickest way for us to give your application the attention it deserves.😊
Our Values :
What will you get in return?
Benefits :
Perks :
Our Commitment :
We aim to foster a diverse and inclusive workplace where differences are valued and where employees are treated fairly and supported in achieving their full potential.
Onsi is therefore fully committed to ensuring that it recruits, develops and retains employees solely on merit and that no one is treated less favourably because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.