Ticketer Jobs in United Kingdom

Job Details

Grade 7A

Hours : 35

Hourly rate : £17.10 - £18.76

Salary : £31219.15 -£34248.64 per annum

Contract - Permanent

Recruitment Profile

1. Support the Team Leader for Operations Management supervising the delivery of high quality, customer focussed transport services to the public and other clients, in line with service agreements.

2. Responsible for ensuring that the Councils In-House fleet and drivers are utilised to full capacity to support the delivery of a wide range of transport services across the region.

3. Responsible for the daily run out and run in of all council operated bus services and school contracts.

4. Responsible for the day-to-day management of ticket machines and the ticketer back office.

5. Pricing contracts for the Team Leader for Operations Management approval

6. Support the Public Transport officer in the implementation and monitoring of driver and vehicle compliance within health and safety policies, procedures and arrangements.

7. Produce detailed ticket and mileage information to support the Team Leader for Operations Management with concessionary reimbursement and mileage claims, ensuring any additional or lost mileage is recorded accurately.

8. Supporting the Team Leader for Operations Management to develop relationships with partners

9. Identifying transport solutions for emergency planning

10. Design and maintain efficient staff rotas, ensuring compliant driver coverage across all services, planning for holidays, training and service changes in line with relevant UK drivers’ hours and licensing legislation.

11. Delivering best value for Education in line with the Councils transport Booking Policy for a wide range of services and clients as requested.

12. Support the Team Leader for Operations Management with compiling local bus service registrations for new services, variations and cancelations in line with the timescales set out by the UK TC

13. Maintain lost service miles to a minimum for all council in house fleet services.

14. Organising services diversions during local festivals, road works and RTAs and ensuring drivers are notified in advance

15. Ensuring replacement vehicles are provided in the event of breakdowns or service disruptions.

16. Investigating customer contacts

17. Ensuring that all service delays, disruptions or cancellations are communicated to members of the public

18. Liaising with the Councils fleet and maintenance team to ensure vehicle servicing and breakdowns are managed effectively

Essential

Relevant industry experience in Bus Operations, knowledge and skills necessary to undertake the role.

A current driving licence and use of a vehicle is an essential requirement of this post.

• If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role.

Informal Enquiries

Informal enquiries may be made to Gordon Grant by telephone on 07812 385 436 or by email at [email protected].